Terms of Use
Last updated: 3 June 2025
Welcome to Straight & Curly, operated by Straight & Curly (ABN: 46642346183) (“we”, “us” or “our”). This website is your destination for discovering, learning about, and purchasing our products and services.
If you have any questions about these Terms of Use, feel free to contact us at {email address here}.
1. Acceptance of Terms
By using this website, you (“you”, “your”) agree to be bound by these Terms of Use. Please read them carefully. Your continued use of the site or purchase of our products/services constitutes acceptance of these Terms.
We may update these Terms from time to time. We’ll publish the updated version here, and the latest revision date will always be noted at the top of the page. It’s your responsibility to check back for updates.
2. Eligibility
You must be over 18 (or the age of majority in your location) to use this site. If you're under 18, a parent or guardian must use the site on your behalf.
By using this site, you confirm that you meet the eligibility requirements.
We reserve the right to refuse access to anyone at any time for any reason.
3. Your Use of the Site
You agree to use the website for lawful purposes only. You must not:
Infringe on the rights of others;
Attempt to disrupt or interfere with the site’s functionality;
Post anything offensive, defamatory, or unlawful.
4. Account Registration & Consultations
You can browse without creating an account, but certain services—like booking a virtual consultation—may require one. You're responsible for keeping your login details secure. Let us know immediately if there’s any unauthorised use of your account.
Want to delete your account? Just reach out via our contact form.
5. Services
We aim to provide our services with care and consistency. However, factors outside our control—like delivery delays or third-party disruptions—can occasionally impact service. In those cases, we’re not liable.
6. Privacy
We care about your privacy. For details on how we collect and use your personal info, check out our Privacy Policy.
7. No Medical Advice
Everything on this site is for general informational purposes only. We’re not offering medical advice, diagnoses or treatments. Always consult your healthcare provider for medical concerns.
8. Pricing & GST
All prices:
Are listed in Australian dollars (AUD),
Exclude GST and delivery costs,
Are subject to change without notice.
9. Promotions & Offers
From time to time, we’ll share special offers (like discount codes). These may have their own terms—like expiry dates or usage limits—which form part of these Terms.
10. Payments
We accept payment via major debit/credit cards and other listed options at checkout. Payments are securely processed via trusted third-party gateways. We never store full card details.
For payment methods, see our Payment Options.
11. Returns & Refunds
We’ll honour all refunds and replacements as required by law. You can find full details on our Returns Policy.
We may request reasonable proof (like photos) for faulty or damaged items.
12. Risk & Ownership
Risk passes to you once the product is delivered. Ownership transfers once full payment is received, including any delivery costs.
13. Shipping & Deliveries
Orders can be delivered or collected via Click & Collect. Delivery times are estimates only. We aren’t liable for delays or incomplete deliveries due to incorrect address info or third-party errors.
Details on our shipping practices are on our Shipping & Returns page.
14. Acceptable Use
You must not:
Copy or modify our content,
Use our site to violate laws or third-party rights,
Upload or transmit anything offensive, unlawful or unauthorised.
15. Intellectual Property
All content on this site—including text, graphics, photos, and logos—is owned or licensed by us. You may not reproduce or use it without our written permission.
16. Third Party Products & Links
Our site may link to third-party sites or use third-party tools. We aren’t responsible for their content, terms or reliability. Any use of third-party tools may be subject to their separate terms.
17. Warranties & Liability
The site, our products and services are provided “as is” and “as available”. To the fullest extent allowed by law:
We make no guarantees about results or uninterrupted access;
We exclude liability for any direct or indirect losses, including lost profits, data, or goodwill.
Use the site and our products at your own risk.
18. Data
We may collect data like your IP address, browser type, and site interactions to improve our services and user experience.
19. Maintenance
We may modify, suspend or take the website offline at any time for maintenance or improvements, with or without notice.
20. General
These Terms do not create any employment, partnership, or agency relationship.
If any part of these Terms is found invalid, the rest will remain in full effect.
These Terms are governed by the laws of New South Wales, Australia.