Straight & Curly Privacy Policy
Last updated: 03/06/2025
At Straight & Curly, we’re committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how Straight & Curly Pty Ltd (ACN ### #### ###) and our related entities (referred to as we, us or our) collect, use, store and disclose your personal information in accordance with Australian privacy laws.
What is personal information?
Personal information is any information or opinion that identifies you or could reasonably identify you, whether the information is true or recorded in a material form.
What we collect
To provide you with our products and services—and keep improving them—we may collect the following types of personal information:
Contact details – such as your full name, email address, phone number, postal address, and date of birth.
Payment information – when you make a purchase, your payment is securely processed by a third-party provider. We do not store your payment card details.
Account information – if you create an account, we may store your login details, preferences, and order history.
Interaction data – including your communications with us via email, social media, live chat, reviews or feedback, and content you post on our platforms.
Technical data – like your IP address, browser type, cookies, URLs, and other information gathered from your use of our website and digital platforms.
How we collect personal information
We collect information in a few ways:
Directly from you – for example, when you sign up, make a purchase, or contact us.
Automatically – when you use our website or engage with us online (via cookies, analytics tools, and similar technologies).
We store your information securely and only for as long as it’s needed for the reason it was collected.
Why we collect, use and share personal information
We only collect and use your personal information where it’s reasonably necessary for our business activities, including:
Providing and delivering our products and services;
Improving your experience with us, including personalising content and advertising;
Communicating with you about your orders, our products, promotions, or events (only where permitted or with your consent);
Carrying out internal operations like analytics, reporting, and product development;
Complying with legal obligations.
We may also share your information with our trusted service providers and partners (like technology platforms and marketing providers) who help us operate our business—always under strict confidentiality and data protection requirements.
Overseas disclosure
At this time, we are unlikely to disclose your personal information to overseas recipients.
Your rights: Access, correction & complaints
You have the right to:
Access the personal information we hold about you;
Request a correction if your details are inaccurate or out of date;
Complain if you believe we’ve breached your privacy.
To make a request or raise a concern, email us at {email address}. We’ll respond within 30 days.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the effective date listed at the top.
Contact us
For questions about this Privacy Policy or how we handle your personal information, get in touch at {email address}.